Home > FAQs

FAQs

Set-Up

What can I do with Soapbox? Answer >
I don't know anything about programming. Can I still use Non-Profit Soapbox? Answer >
Will PICnet help me build the site? Answer >
How many pages can I have on my site? Answer >
How long will it take to fully set-up, organize, design, and launch my site? Answer >
So signing up with Non-Profit Soapbox just gets us some Web software, right? Answer >

Design

Can the site look like anything I want? Answer >
Can PICnet design my web site? Answer >
I already have a designer who has done a design; can I still use Soapbox? Answer >

Features

Can I create a blog with Soapbox? Answer >
Can I have video on my site? Answer >
Can I have flash on my site? Answer >
Can I have Google Maps, Flickr photos, or YouTube videos on my site? Answer >

Pricing

What do I get with my monthly fee? Answer >

Support

Can I get extra technical support? Answer >

Other

Are there any limitations to Soapbox? Answer >
I'm a for-profit organization, can I get a Soapbox site? Answer >
Is the Non-Profit Soapbox platform open to associations as well? Answer >
Do you have references? Answer >
What if I have a question that's not listed here? Answer >
We know what Non-Profit Soapbox is, but who’s building it? Answer >
Who is the team building and maintaining Non-Profit Soapbox? Answer >
Whose basement are you working out of? Answer >
Hmm, so you’re Beltway people? Answer >
You can always learn a lot about people by those they keep in close company. Who are your clients and partners? Answer >

Technical Questions

How much disk space do we get? Answer >
What server platform does Non-Profit Soapbox run on? Answer me >
Ok, I need to seem cool with the IT guys. What’s open source and why do you like it so much? Answer >
I have more questions on your technology and Joomla. Can I just call or email you? Answer >



Questions and Answers

What can I do with Soapbox?
You can create a professional, uniquely designed, and user-friendly web site that you can administer and update yourself very easily. As part of the package, you will also have your own project manager and support specialists available to answer your questions. For more information on the features in Soapbox, check out our features page. Back to top

Can the site look like anything I want?
Yep. Soapbox is capable of handling almost any type of site design. Check out our portfolio for examples. Back to top

I don't know anything about programming.
Good -- Soapbox is made for you. With our help, you'll be able to build and update your own site without any special technical knowledge. If you can use Microsoft Word, you can use Soapbox. Back to top

Can I create a blog with Soapbox?
Yes, you can. Soapbox supports tagging, comments, RSS feeds, and more. Back to top

Can I have video on my site?
You bet. And you should. Many of our clients find video clips to be an excellent way to get their message across. They upload and insert these videos all by themselves too. Back to top

Can I have flash on my site?
Yes. You can embed a flash movie on any page. We have a button in Soapbox just for inserting flash movies. Back to top

Can I have Google Maps, Flickr photos, or YouTube videos on my site?
Yes, yes, and yes. Soapbox plays very well with all of those services and several other video sharing websites such as Metacafe, Vimeo, and more. Back to top

Will PICnet help me build the site?
Absolutely. You will be provided with your own PICnet project manager, designer, and support specialist who will help guide you through the process. Back to top

Can PICnet design my web site?
Yes we can -- and we're good at it, to toot our own horn. Check out our portfolio for examples of our work. Back to top

I already have a designer who has done a design; can I still use Soapbox?
Yes, you can. We can create a site for you that uses your design. Back to top

How many pages can I have on my site?
As many as you can conjure up. The largest Soapbox site to date has more than 2,000 pages. Back to top

How long will it take to fully set-up, organize, design, and launch my site?
Using our Sign-Up form, you can create your site in literally 60 seconds. After your site is created, it takes about a month to organize, design, add content, and launch your new website. But we have also launched critical projects in less than 48 hours. If you need a website up urgently, give us a call right now at 202.585.0232 or write us. Back to top

Are there any limitations to Soapbox?
There are a few. While the platform is flexible enough to allow for 99% of the features that 99% of organizations are looking for, there are a few limitations. If you're looking for rare, unique functionality -- a new function that will allow users to put in their age and weight and the site will calculate their body mass index, for example -- that's functionality that hasn't been built yet. We can build that for you within Soapbox but a lot of custom functionality will need to be done outside Soapbox. We can do that too! Feel free to contact us. Back to top

What do I get with my monthly fee?
Your monthly fee covers hosting, security upgrades, and up to three hours of technical support per month. Check out our pricing page for more information. Back to top

Can I get extra technical support?
We offer packages with extra technical support if you need it. You can find more information on the pricing page. Back to top

I'm a for-profit organization, can I get a Soapbox site?
Sorry, not at this time. This product is for nonprofits only. But contact us and we can guide you in the right direction. Back to top

Is Non-Profit Soapbox open to associations as well?
Yes. Along with associations, groups, initiatives, campaigns, and other entities in public service. Back to top

Do you have references?
With more than 100 clients running Soapbox, we have lots of them. Check our Portfolio or Contact us and we can put you in contact with customers. Back to top

We know what Non-Profit Soapbox is, but who’s building it?
Non-Profit Soapbox is the brain child of a Web consulting firm called PICnet based in Washington, DC. We’ve spent years working with non-profit organizations in a variety of roles, including technology, strategy, and advocacy. To be perfectly honest, we’re tired of seeing the wheel reinvented over, and over, and over. So, we decided to package up our best practices that we’ve learned over the years and give it to you. Back to top

Ok, but really, who is building Non-Profit Soapbox?
Aside from the plants in our offices that encourage us to go outside every once in a while to see the sun, Non-Profit Soapbox has been built by a small crew of savvy individuals. Lead by Ryan Ozimek, CEO of PICnet, the following people have harnessed the power of open source software to create Non-Profit Soapbox: Mark Harvey, Michael Chisari, Kevin Devine, Ryan Belisle, and Pradeep Suthram. More on open source later. We also have a team of Project Managers and Support Account Managers to help you with your website. Back to top

Whose basement are you working out of?
While Ryan’s basement has been known to be quite the hot spot for such events as the infamous 2003 and 2004 Groundhog Day parties, we actually operate just a block from the White House. Our central location in the nation’s capitol gives us quick access to Capitol Hill and K St., depending on who’s paying the bills. Even better, our meeting room overlooks the roof of the White House, where we spend time between meetings watching the men in black cover the president’s home. Back to top

Are you Beltway people?
Actually, far from it. We’ve got our roots set in countries as far away as India, to little unknown technology centers like Silicon Valley. We feel a little bit like the new kids on the block here in Washington, even after 3 years in the District, but the locals seem to like us. Ryan’s still looking for the perfect swell to surf off the coast of Virginia. Back to top

So, you're not Beltway people. You can always learn a lot about people by those they keep in close company. Who are your clients and partners?
We could never be where we are today without our families, our clients, and our partners. In that order. Our clients range from US congressional members such as Edward Markey of Massachusetts and Carolyn Maloney of New York, to large non-profit organizations such as the Cystic Fibrosis Foundation and the Public Relations Society of America. Our focus and passions have always been in social and public sectors, and our clients reflect that. Back to top

So signing up with Non-Profit Soapbox just gets us some Web software, right?
Technology on its own is like so dot-com bust. Organizations don’t grow just because they have the best technology. To make an impact, you need three key ingredients from the technology world: tools, community, and strategy. Non-Profit Soapbox bundles the three of these together, empowering your organization to take advantage of the Internet. Back to top

What if I have a question that's not listed here?
You stumped the FAQ page, huh? Good for you. Contact us, talk to a real person, and we'll get you an answer to your question. Back to top

Hard hitting tech questions your IT guy says are important

How much disk space do we get?
All our organizations start with 100MB of storage space, roughly the size nearly half a CD-ROM of data. This disk space does not include the actual text content on your site, which you can add as much as you’d like (read: keep those press releases rolling out the door). Need more space? We’re more than happy to provide additional space on a per-organization basis. Back to top

What server platform does Non-Profit Soapbox run on?
As strong supporters and contributors to open source (more on that in a moment), we utilize the LAMP platform, which is a fun buzzword to take back to your tech team. LAMP acronym for Linux, Apache, MySQL, and PHP, which in that order is a server operating system, Web server, database server, and Web programming language. The only thing we’ve done a little differently is that we’ve replaced Linux with FreeBSD, an extremely stable server operating system. Back to top

Ok, I need to seem cool with the IT guys. What’s open source and why do you like it so much?
Wow, that's a tough one to handle in one little FAQ answer. Essentially, open source is a methodology to programming that puts great emphasis on community development. Rather than one firm or organization building a particular product, an open source project can be built by a variety of individuals or companies. We like open source because it helps us stop trying to reinvent the wheel and instead choose the best of breed systems for our clients and deliver them at an affordable price. Non-Profit Soapbox has the Joomla content management system at its core, and we're proud supporters of the Joomla community. Back to top

I have more questions on your technology and Joomla. Can I just call or email you?
We welcome more questions on our system and we are happy to explain it to anyone. Please feel free to give us a call at 202.585.0232 to talk to a real person and get your questions answered. You can also send us an email using this contact form.

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